1. About this notice
This notice describes how we collect and process personal data when business contacts visit www.playvora.it, request a demo, or interact with us in connection with our B2B platform services. Playvora operates strictly on a business-to-business basis and does not knowingly collect data of end-user players except where instructed to do so by an operator client acting as data controller for that data.
2. Data controller
The data controller for the personal data processed under this notice is:
UE NOBLE IMPEX EOOD
CUI 206640105 · VAT BG206640105
Registered in Bulgaria
Email: hello@playvora.it
3. Data we collect
Depending on how you interact with us, we may collect:
- Identification and contact data — name, business email, phone number, job title, company name, country.
- Commercial data — content of your enquiry, messages exchanged, contractual documents, order history.
- Technical data — IP address, device and browser information, page views, referrer, language preference, and session metadata for the website.
- Cookie and analytics data — see our Cookie Policy.
4. Sources of data
Most personal data is collected directly from you when you submit a form or correspond with us. Some technical data is generated automatically when you visit the website. In limited cases, we may obtain professional data from publicly available business sources or industry events.
5. Purposes and legal bases
We process personal data for the following purposes, relying on the legal bases indicated:
- Responding to enquiries and providing demos — performance of pre-contractual measures at your request, or our legitimate interest in operating a B2B sales process.
- Performing contracts — performance of the contract between Playvora and your organisation.
- Compliance with legal obligations — accounting, tax, AML and other obligations applicable to us.
- Site security and integrity — our legitimate interest in protecting our infrastructure and users.
- Marketing communications about our services — your consent (which can be withdrawn at any time) or our legitimate interest in keeping existing business contacts informed.
6. Recipients
We may share personal data with:
- Affiliated entities of the Playvora group, where applicable, under appropriate intra-group safeguards.
- Service providers acting as data processors under contract — including hosting, email, CRM, analytics, security, payment and accounting providers.
- Professional advisors (legal, audit, tax) bound by duties of confidentiality.
- Public authorities and law-enforcement bodies where required by law.
We do not sell personal data.
7. International transfers
Where personal data is transferred outside the European Economic Area, we rely on transfer mechanisms that provide an adequate level of protection, such as European Commission adequacy decisions or Standard Contractual Clauses, complemented where appropriate by additional safeguards.
8. Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting obligations. Indicative retention periods: enquiries that do not result in a contract — up to twenty-four (24) months; contractual records — for the duration of the contract plus the applicable statutory limitation period; technical logs — typically up to twelve (12) months.
9. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include access controls, encryption in transit (TLS) and at rest (AES-256 for sensitive stores), network segmentation, monitoring, and staff training. The platform itself is operated under recognised security frameworks (including alignment with ISO 27001 and PCI DSS controls, where applicable to specific services).
10. Your rights
Subject to applicable law, you have the right to:
- Request access to your personal data and information about how we process it.
- Request rectification of inaccurate or incomplete data.
- Request erasure ("right to be forgotten") under certain conditions.
- Request restriction of processing or object to processing based on legitimate interests.
- Request portability of data you have provided to us.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) or the supervisory authority of your country of residence.
Requests can be addressed to hello@playvora.it. We will respond within the timeframes required by applicable law.
11. Cookies
Our website uses cookies and similar technologies. Detailed information on the cookies we use, their purposes and how to manage them is available in our Cookie Policy.
12. Children
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors.
13. Changes to this notice
We may update this notice from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page indicates when the notice was last revised. Material changes will be communicated through the website or by direct notice where appropriate.
14. Contact
For any question regarding this notice or the processing of your personal data, please contact hello@playvora.it.