1. Definitions
"Provider" means UE NOBLE IMPEX EOOD, a company registered in Bulgaria under CUI 206640105 and VAT BG206640105, operating the Playvora platform. "Customer" means the operator entity that has entered into a written agreement with the Provider for use of the Services. "Services" means the Playvora casino platform, Synara Bet sportsbook, in-house game studio, and aggregator, as well as any related APIs, software, documentation and support. "Agreement" means the master commercial agreement signed between the Provider and the Customer, including these terms.
2. Acceptance and modification
By accessing the Services or executing the Agreement, the Customer accepts these terms in full. The Provider may update these terms from time to time. Material changes will be communicated to the Customer in writing at least thirty (30) days before they take effect, and the Customer may terminate the Agreement during that notice period if it does not accept the changes.
3. Description of the Services
The Services include modular components made available to the Customer under licence: an iGaming back-office platform (player management, payments, bonus engine, KYC, compliance, analytics), the Synara Bet sportsbook administration platform, original games developed in-house, and a multi-provider aggregator. The exact scope, configuration and SLAs applicable to the Customer are defined in the Agreement and any applicable order forms.
4. Licence
Subject to the Customer's compliance with the Agreement and timely payment of fees, the Provider grants the Customer a non-exclusive, non-transferable, non-sublicensable licence to use the Services solely for the operation of its own brands and within the territories specified in the Agreement. No rights are granted to redistribute, sublicense, white-label to third parties, reverse engineer, or extract data beyond what the Services explicitly permit.
5. Customer obligations
The Customer is responsible for: (a) holding all gambling licences required in its territories of operation; (b) ensuring that its end users comply with applicable age, identity and location requirements; (c) protecting access credentials issued to it; (d) timely payment of fees; (e) providing the Provider with information reasonably required to operate the Services; and (f) implementing the responsible gambling, AML and KYC controls offered by the platform in line with regulatory requirements applicable to it.
6. Prohibited use
The Customer shall not use the Services in any jurisdiction in which the operation of online gambling is prohibited or in which the Customer does not hold a valid licence. The Provider operates strictly on a B2B basis and does not offer gambling services to end users. The Customer shall not use the Services to violate applicable laws, infringe third-party rights, or transmit malicious code.
7. Intellectual property
The Services and all software, code, designs, documentation, trademarks and game content provided by the Provider remain the exclusive property of the Provider or its licensors. The Customer retains ownership of its own brand assets, content and player data. Each party grants the other only the rights expressly stated in the Agreement; no other rights are granted by implication.
8. Confidentiality
Each party may receive non-public information from the other in connection with the Services. The receiving party shall protect such information with at least the same degree of care it uses for its own confidential information, and shall use it only to perform the Agreement. Confidentiality obligations survive termination for a period of five (5) years.
9. Fees, invoicing and taxes
Fees are set out in the Agreement and may include set-up fees, recurring platform fees, revenue share, and per-product charges. Invoices are payable within thirty (30) days of issue unless agreed otherwise. Late payments accrue interest at the statutory rate. All fees are exclusive of applicable taxes, which are borne by the Customer.
10. Warranties and disclaimers
The Provider warrants that the Services will materially conform to the documentation and applicable SLAs. Except as expressly stated, the Services are provided "as is" and the Provider disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Provider does not warrant that the Services will be uninterrupted or error-free.
11. Limitation of liability
To the maximum extent permitted by law, the Provider's aggregate liability arising out of or in connection with the Agreement shall not exceed the total fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim. Neither party shall be liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, goodwill or data.
12. Indemnification
Each party shall indemnify the other against claims, damages and reasonable expenses arising from (i) breach of its representations and warranties, (ii) infringement of third-party rights through its content or its use of the Services, or (iii) violation of applicable law. The indemnified party shall promptly notify the indemnifying party of any claim and provide reasonable cooperation.
13. Term and termination
The Agreement remains in force for the term stated in the order form. Either party may terminate for material breach not cured within thirty (30) days of written notice, or with immediate effect upon insolvency, regulatory order, or repeated SLA failures. Upon termination, the Customer's licence ceases and each party returns or destroys the other's confidential information, subject to legal retention obligations.
14. Force majeure
Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, internet outages, or pandemics. The affected party shall notify the other promptly and resume performance as soon as reasonably practicable.
15. Governing law and jurisdiction
This Agreement is governed by the laws of the Republic of Bulgaria, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria. Nothing in this clause prevents either party from seeking interim or injunctive relief in any competent jurisdiction.
16. Notices
Formal notices under the Agreement shall be sent by registered mail or by email to the contact addresses specified in the Agreement, with confirmation of receipt. Operational communications may be exchanged through the support channels provided by the Provider.
17. Entire agreement
The Agreement, together with any order forms, SLAs and these terms, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior discussions, proposals or agreements. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
18. Contact
Questions about these terms can be directed to hello@playvora.it.